Terms & Conditions

 ALL payments for orders are NONREFUNDABLE.

We will always do our best to prepare, pack and deliver your product(s) with the utmost care. We will not offer refunds or exchanges for products that meet our quality standards once a cake or order has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will we provide a refund in excess of the cost of the order.  Please thoroughly inspect your order upon pick up or delivery. Your acceptance of your order will act as your satisfaction with the design.

Full refunds will not be considered for any product which has been consumed, regardless of dispute, as consumption of the product is viewed as acceptance that the product is adequate for the purpose for which it has been supplied. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. Any dispute requires photographic evidence and return of unconsumed goods to determine the issue. We are not responsible for any damage caused by transportation in your vehicle.

We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.

We offer a collection of cake stands and cupcake towers available for rent. These pieces are optional -  but much like any accessory, they truly help make your desserts shine. Cake stands can add extra height to a small cake. Acrylic towers can be provided to display cupcakes and macarons. Towers can be assembled in a variety of sizes and heights. Your rental period is for five days, including the day of your event.

Rental fees start at $30.00. We require you to submit a deposit via invoice in the amount of $50.00 for the rental along with your order payment and signed rental agreement. 

You are responsible for returning the rented items to Crucev Sweet Addictions, during the business hours, (excepting legal holidays) within the five day rental period.  Failure to do so, or failure to return the items in a non-damaged state, will result in the full or partial forfeiture of the $50.00 deposit. 

Please make arrangements with Crucev Sweet Addictions to return your items so we can be sure we’re onsite to accept and inspect them. We are not liable for the strength or stability of any cake stand that you provide. 

In the event that your order contains any metallic painted elements (gold, silver, bronze), be aware that some of these paints are FDA approved and edible, while others may not be.  We’ll advise you as to whether your order contains any non-edible painted elements, and if so, those details should be removed before serving.

Sugar flowers and other toppers often contain wire or toothpicks for stability. You are responsible for removing these items before serving, to avoid risk to guests and others consuming the cake. 

If you have a tired cake, dowels, cake rods and or straws are inside of the cake to hold the tiers together.